Shipping & Returns
Effective date: August 27, 2026
This page covers how orders from swellframe.co and shop.swellframe.co are shipped, and how to return or exchange one. For hardware defects, see our One-Year Limited Hardware Warranty.
1. Where we ship from
Swellframe devices are packed and shipped from Ocean Township, New Jersey.
2. Shipping cost and speed
Shipping is free on orders of $140 or more. Below that, shipping is calculated at checkout based on your address and the shipping speed you pick, and the exact cost is shown in your cart before you pay.
A single Swellframe is $139, which sits just under the threshold. Ordering a second frame, or adding any annual plan, takes the order over $140 and the shipping comes off.
Orders are packed within two business days. Once your parcel is handed to the carrier you will get a confirmation email with a tracking number. Delivery time after that depends on the carrier and your location.
We ship on business days only. Orders placed on a weekend or a US public holiday are packed on the next business day.
3. International orders
If you are ordering from outside the United States, please email [email protected] before placing your order so we can confirm we can deliver to you and quote the freight.
For international deliveries, any import duties, taxes, or customs handling fees are set by the destination country and are your responsibility. They are not included in the price you pay us, and carriers usually collect them before delivery.
4. When your order has not arrived
If tracking has not moved for several days, or the carrier has marked your parcel as delivered and you do not have it, email [email protected] with your order number. We will open a trace with the carrier and stay on it with you until it is resolved.
5. Damaged on arrival
Please check the box when it arrives. If the parcel or the device is visibly damaged, send us a photo of the packaging and the device within 7 days of delivery and we will replace it at our cost.
6. Returns
You can return a Swellframe within 30 days of delivery for a refund. The device needs to be in resalable condition, with its accessories, in the original packaging.
To start a return, email [email protected] with your order number and we will send you return instructions. Please do not ship anything back before you hear from us, so we can make sure it reaches the right place and gets matched to your order.
Return shipping is covered by us when the return is our fault: a defective device, the wrong item, or damage in transit. For a change of mind, return shipping is at your cost.
7. Refunds
Once your return arrives and we have checked it, we refund to your original payment method. Card refunds usually appear within five to ten business days, depending on your bank. Original shipping charges are refunded only when the return is our fault.
8. Exchanges
If you would like a different item instead of a refund, tell us when you start the return and we will arrange the exchange rather than sending your money back and having you order again.
9. Subscriptions
Returning a device does not by itself cancel a subscription on your account. See our Billing Policy for how subscriptions are charged and cancelled.
10. Your legal rights
Nothing on this page limits any rights you have under applicable consumer-protection law, including any statutory right to cancel or to a remedy for faulty goods.
11. Contact us
Swellframe LLC
Ocean Township, NJ
[email protected]